With 40 Emergency crews from Promus partners all over Ontario, Promus handled over 500 emergency water damage claims in Windsor and surrounding area helping insured’s and insurer’s when they needed it most.
Windsor, ON, Canada Dec. 6, 2016 – A total of 500 homes in and around Windsor are being repaired after sustaining extensive water damage in the wake of September’s flash flooding, all thanks to the emergency-response crews from Promus. Their spirited efforts created a team of more than 40 crews from across Ontario, equipped with their own vehicles and equipment, who came in to help from many other Promus branches, including London, Sudbury, Ottawa, Hamilton , Kawarthas, Barrie, Kapuskasing and North Bay. “That’s the Promus way….we draw on the resources of all of our partners across Ontario to assist in a time of need. It’s all about teamwork and a commitment to respond to people’s needs during a time of crisis!”
The large-scale flooding began when record downpours hit the Windsor communities on September 29th and 30th. The Weather Network reported that the 311 service-centre hotline handled 2,400 emergency phone calls within the first night of flooding alone, and most of these were from residents with flooded basements. In areas like Tecumseh, driving became impossible near areas like Riverside Drive. The local government responded by declaring a state of emergency in Ontario, and the insurance industry recognized the event as an official catastrophe, resulting in an unprecedented surge of home-insurance claims.
Since Promus has 35 years of experience in insurance-related restoration work throughout Ontario, they knew exactly how to handle the cleanup after the flooding subsided. Local businesses and residents were also pleased to work with Promus due to their community values, clearly expressed in the local scholarships they offer and their support of both the Starlight Foundation Fund and the Lou Dunn Memorial. It seemed that having an entirely Canadian-owned company lead the local cleanup efforts made a significant difference to those affected by the disaster, according to the following interviews:
Resident Marian gave this comment after watching the flood damage clean-up efforts of Promus:
“I would like to say ‘Thank you’ to you and your whole team, who were wonderful and eased what could have been a very stressful time for me. They came into my home and worked tirelessly to remove the water and debris in my basement as quickly and efficiently as possible. All involved were very kind and considerate … a big ‘Thank you’ to each and every one of you. I’m forever grateful.”
Monica, another customer of Promus, said:
“I just wanted to thank you and your crew again for all your hard work and coming out so promptly.”
Local Laurie added:
“I would like to give a shout out to Promus Restoration from Sudbury, the team that came into our home for the flood we had here in Tecumseh, Ontario. Over the past few days, this team was amazing. I would like to thank each and every one of the guys who were here getting our basement somewhat back to normal. This team was very prompt and organized.”
These are just a few of the appreciative voices of the people who can now sleep soundly in their homes again knowing that the emergency has been dealt with, potential health risks associated with a flooded home have been alleviated and rebuild efforts are well under way.
Promus is a Canadian-owned and operated insurance-restoration company serving Ontario from a total of 15 different offices across the province. They deal with an average of 7,000 emergency-relief projects from disasters such as fires, floods and other natural hazards every year.